FAQs

Are your doors available in different sizes?

Yes. Many of our doors are available in multiple standard sizes and configurations. Available options are displayed on the relevant product page.

Are custom-sized doors available?

Custom sizing is available on selected ranges. Availability, lead times and pricing will depend on the manufacturer, door style and required dimensions. Contact us with your measurements for assistance.

How do I know what door size I need?

Door sizing depends on the opening, frame and installation requirements. For replacement doors, we recommend carefully measuring the existing door and opening before ordering. If you're unsure, our team can help you determine the most suitable size.

Can doors be trimmed to fit?

Some doors allow limited trimming, while others have strict trimming restrictions based on their construction. Always check the individual product specifications or speak with us before altering a door.

What should I consider when choosing an external door?

External doors should be selected based on appearance, exposure to weather, security requirements, construction, finish and the level of protection provided by the entrance. Different products are designed for different applications, so it's important to choose a door suitable for its location.

What is the difference between an internal and external door?

External doors are generally designed with stronger construction and materials suitable for entrance applications. Internal doors are designed primarily for use between rooms and internal spaces where weather resistance is not required.

Do your external doors come with glass options?

Many external door ranges are available with glazing options. Depending on the product, this may include clear, translucent, obscure or decorative glass.

Can doors be painted or stained?

Many timber and veneer doors can be painted or stained, while primed doors are generally designed to be painted. Always follow the manufacturer's finishing requirements to ensure the best result and maintain applicable warranties.

What types of door systems do you offer?

Our door systems include solutions designed for flexible living and seamless transitions between spaces, including sliding, stacking and other specialised configurations depending on the range.

Can you help specify a complete door system?

Yes. Door systems can involve multiple components, measurements and installation requirements. Contact our team with your project details and we can help identify suitable options.

Do you offer door installation?

Installation services are available for selected projects. Our team can help determine whether installation is available for your location and the products you are purchasing.

Should I use a professional installer?

For the best fit, operation and finish, we recommend professional installation—particularly for entrance doors, door systems and products requiring specialised hardware.

Can you install doors purchased through Prime Doors?

Depending on the product and project location, installation may be available. Contact us with your door details and installation requirements for more information.

Do you deliver doors and building products?

Delivery options are available for many products. Availability and delivery costs can vary depending on the product size, quantity and destination.

Can I collect my order?

Collection may be available for selected orders and products. Contact us before placing your order if you would prefer to arrange collection.

How long will my order take?

Lead times vary depending on the product, manufacturer, size and whether the item is standard or custom-made. Where possible, estimated availability will be provided when ordering or confirmed by our team.

Do you work with builders and trades?

Yes. Prime Doors supplies homeowners, builders, renovators and trade professionals with doors, mouldings, hardware and related products for projects of different sizes.

Can you assist with larger projects?

Yes. If you're working on a renovation, new build or larger project requiring multiple doors or products, contact our team with your plans or product schedule and we can help with product selection and supply.

Still Need Help?

Can't find the answer you're looking for? Our team can help with product selection, sizing, availability, pricing and general project enquiries.